Privacy Policy

Last updated: June 2026

New Journey Counselling (“we”, “us”, “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website or engaging our counselling services, you consent to the practices described in this policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

• Your name and contact details (phone number, email address)
• Information you provide when making an enquiry or booking a session
• Health information relevant to your counselling, including information about your mental and emotional wellbeing, personal history, and presenting concerns
• Session notes and records created during the course of counselling

Health information is classified as “sensitive information” under the Privacy Act and is handled with the highest level of care and confidentiality.

2. How We Collect Your Information

We collect personal information directly from you when you:

• Contact us by phone, email, or through a booking system
• Book and attend counselling sessions
• Complete any intake or assessment forms

We do not collect personal information through this website beyond what you voluntarily provide by contacting us.

3. Why We Collect Your Information

We collect your personal information to:

• Provide counselling and related support services
• Communicate with you about appointments, session details, and enquiries
• Maintain accurate and appropriate clinical records
• Meet our legal and ethical obligations as a member of the Australian Counselling Association (ACA)

We will not use your information for any purpose other than those listed above without your consent.

4. How We Store and Protect Your Information

Your personal and health information is stored securely. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Clinical records are retained for a minimum of 7 years from the date of the last session (or, for clients who were minors at the time of counselling, until the age of 25), in accordance with professional and legal obligations.

5. Disclosure to Third Parties

We do not sell, trade, or share your personal information with third parties except in the following circumstances:

• With your consent — for example, if you ask us to liaise with your GP or another health professional
• As required by law — including court orders or mandatory reporting obligations
• To prevent serious risk of harm — if we have reason to believe there is a serious and imminent risk to your safety or the safety of others, we may disclose information to appropriate parties without your consent. Where possible, we will discuss this with you first.

These are the same limits to confidentiality that apply within the counselling relationship itself, and they will always be discussed with you openly.

6. Your Rights: Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to request corrections if you believe any information is inaccurate, incomplete, or out of date.

To make such a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the Privacy Act.

7. Website and Third-Party Services

This website is a static HTML site and does not use cookies, analytics tracking, or collect any personal data through the site itself.

If you book a session through Calendly (our online booking system), your booking information is collected and stored by Calendly. Please refer to Calendly’s Privacy Policy for information on how they handle your data.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:

• Email: njcounselling55@gmail.com
• Phone: 0412 345 678

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.